SafeCasino Privacy Policy: Personal Data, Cookies and Your Rights
Effective Date: 2 August 2026
Last Updated: 2 August 2026
We process personal data to operate SafeCasino, protect accounts, handle payments, meet legal duties and respond to players. This policy explains which information TechSolutions Group N.V. receives, why we use it, when another organisation may receive it and how you can exercise a privacy right. It applies to our website, mobile access, account area, cashier, promotions, support channels and communications.
1. Who controls your information
TechSolutions Group N.V., company number 144920, controls the personal data described in this policy. Privacy questions can be sent to [email protected] or by post to Scharlooweg 39, Willemstad, Curaçao. Include the email registered to your account and the nature of your request; do not send identity documents until our privacy team supplies a secure route.
2. Information we collect
2.1 Registration and profile data
We collect your name, date of birth, country, residential address, email, telephone number, account currency, username, password record and communication preferences. We also keep changes made to those details so that account access and identity events can be investigated.
2.2 Verification and financial data
Identity checks can involve a passport, identity card, driving licence, selfie or liveness result, proof of address and source-of-funds material. Payment records can include method type, masked account or card data, wallet address, deposit and withdrawal amounts, transaction identifiers, payment status and fraud-screening results. Payment providers normally retain complete card or bank credentials; we receive the information needed to confirm and reconcile the transaction.
2.3 Gambling and account-protection data
We keep game sessions, stakes, wins, losses, bonus activity, wagering progress, VIP points, limits, cooling-off requests, self-exclusion instructions and responsible gambling conversations. These records help us settle transactions, investigate disputes and act when account behaviour or a direct request indicates harm.
2.4 Device, technical and usage data
Our systems can record IP address, device type, operating system, browser, language, time zone, login time, session identifiers, security events, pages viewed, referral data and approximate location derived from network information. We use this information for login protection, troubleshooting, analytics and fraud detection.
2.5 Support and communication records
We retain live-chat transcripts, emails, complaint files, call notes, survey replies and marketing preferences. If you send a screenshot or attachment, the file becomes part of the relevant support case.
3. Why we use personal data
We use account data to register and authenticate you, deliver games, show balances, process deposits and withdrawals, administer promotions, calculate rewards and answer support requests. Verification and transaction information supports age checks, identity checks, anti-money-laundering review, fraud prevention, sanctions screening, chargeback management and legal reporting.
Technical data protects sessions, detects account sharing and investigates malfunction reports. With the appropriate permission or legal basis, communication data lets us send service messages and chosen promotions. We also analyse aggregated activity to correct errors and plan product changes.
4. Legal grounds for processing
Depending on the data and your location, we rely on performance of our agreement with you, compliance with a legal obligation, our legitimate interests in security and service operation, and consent. You can withdraw consent for optional marketing or non-essential cookies without affecting processing already completed. Some records must remain after account closure because gaming, tax, payment, anti-fraud and dispute rules require retention.
5. Cookies and similar technology
Essential cookies keep you signed in, remember security choices and maintain cashier or game sessions. Preference cookies remember language and display settings. Analytics cookies measure page use and technical performance; advertising or affiliate cookies can attribute a visit, registration or deposit to a campaign. Local storage and device identifiers may perform similar functions.
You can manage optional cookies through the consent panel and browser controls. Blocking essential storage can stop login, payment or game functions from working correctly. Cookie duration varies by purpose; the consent panel lists available categories and current providers.
6. Who may receive data
We share only the data needed for a defined task with hosting companies, game studios, payment processors, identity-verification services, fraud and security providers, customer-support systems, analytics suppliers and professional advisers. Regulators, law-enforcement agencies, courts or tax authorities can receive information where law or a binding request requires it.
Corporate restructuring may transfer data to a purchaser or group company under confidentiality and legal safeguards. We do not sell complete identity documents or payment credentials as consumer lists.
7. International transfers
Our service uses suppliers in more than one country. When personal data moves outside the jurisdiction in which it was collected, we use contractual protections, approved transfer mechanisms and supplier security checks where applicable. The exact safeguard depends on the countries and service involved.
8. Retention
We keep information only for as long as required for account operation, gaming and payment records, legal compliance, fraud prevention, responsible gambling obligations, complaints and disputes. Identity and transaction records can remain after closure for the statutory period that applies to the operator. Marketing suppression data may be kept so that an opt-out or self-exclusion instruction continues to work.
9. Security
We use encrypted connections, controlled access, authentication measures, logging, network monitoring, supplier checks and internal confidentiality rules. Access to KYC and payment records is limited by role. No online system removes every risk; use a unique password, protect your email account and notify support if you notice an unknown login or transaction.
10. Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection or a portable copy of relevant data. You can withdraw consent and opt out of direct marketing. You may also complain to the privacy authority responsible for your location.
We may verify identity before fulfilling a request. A right can be limited where retention is required by law, needed to establish a legal claim or necessary to protect another person. Our response will explain any applicable limitation.
11. Children and legal gambling age
SafeCasino is intended only for people who meet the legal gambling age that applies to them. We perform age and identity checks and close an account when we establish underage use. A parent or guardian who believes a minor supplied information should contact [email protected].
12. Marketing choices
Service messages concerning security, account status, payments or changes to legal terms are separate from promotional messages. You can turn off promotional email, SMS and push notifications in account preferences or through the unsubscribe route in a message. Self-excluded accounts are placed on marketing-suppression controls.
13. External links
Links to payment providers, game studios or support organisations lead to services with their own privacy terms. Review the policy of the receiving service before providing information there.
14. Policy changes
We update this notice when processing activities, suppliers or legal duties change. The date at the top identifies the latest text. A material change may also be communicated through the account or registered email.
15. Privacy contact
Email [email protected] or write to Privacy Team, TechSolutions Group N.V., Scharlooweg 39, Willemstad, Curaçao. State the right you wish to exercise and the account email concerned. Our team will confirm the secure verification steps and response timetable.