Rules That Govern Your SafeCasino Account and Real-Money Activity
Effective Date: 2 August 2026
Last Updated: 2 August 2026
These Terms form the agreement between you and TechSolutions Group N.V. for access to SafeCasino. They govern registration, account security, games, balances, deposits, withdrawals, bonuses, verification, responsible gambling controls and support. By creating an account or using the service, you confirm that you have read and accepted them. Promotion-specific terms and game rules also apply; if a special rule conflicts with a general promotional statement, the more specific rule governs that promotion or game.
1. Definitions
“Account” means the personal SafeCasino record created for an eligible player. “Real-money balance” means cleared funds not classified as a bonus. “Bonus balance” includes matched funds, free-spin winnings and other promotional credit. “KYC” means identity, age, address, payment-ownership and source-of-funds checks. “Restricted activity” includes fraud, collusion, multi-accounting, payment abuse, false documents and manipulation of a game or promotion.
2. Eligibility and legal age
You must meet the legal gambling age that applies to you, have legal capacity to enter this agreement and use the service only where your activity complies with applicable law. You are responsible for understanding the rules that govern you. We may request age and identity evidence at registration, during play, before a payment or during an account review.
3. Registration and one-account rule
Provide accurate, complete and current details. Your legal name, date of birth, address, email and telephone number must match the records later used for verification. One person may hold one account unless we give written approval for another arrangement. Duplicate accounts can be closed and related bonuses, transactions or balances reviewed.
Keep the password and connected email secure. Activity completed after correct authentication is treated as account activity until you report suspected misuse. Contact support immediately if a device, email address, password or payment method may have been compromised.
4. Verification and source of funds
We may request photo identification, proof of address, a selfie or liveness check, payment ownership evidence and information about the origin of funds. Higher transaction volume, unusual activity or a regulatory trigger can require an enhanced review. Documents must be genuine, legible and current.
During review we may hold a withdrawal, limit payment functions or request further information. Failure to provide satisfactory evidence can result in a returned payment, account restriction or closure. Verification decisions use account, payment and security records rather than the value of a win.
5. Deposits and account balance
Use only a payment method you own or control. The cashier displays available routes, transaction currencies, minimums, maximums and any provider fee before confirmation. Deposits normally enter the real-money balance after approval. A failed, reversed or charged-back payment can lead to balance correction and account review.
Real-money deposits may need to be staked three times before withdrawal as a transaction-integrity check. That rule is separate from bonus wagering. We can request evidence where payment activity appears inconsistent with normal play.
6. Withdrawals
Submit a withdrawal through the cashier and complete any requested KYC. Where operationally possible, we may return funds through the route used to deposit. E-wallet timing can fall within 72 hours after approval; cards and bank transfers can take one to seven business days. Provider and bank processing sit outside our internal review time.
The general published ceiling is EUR 4,000 per day, EUR 16,000 per seven days and EUR 50,000 per 30 days, or the corresponding account-currency amount. A payment method can carry a lower transaction limit. Progressive or unusually large wins may be paid according to the payment schedule permitted by the provider and account terms.
7. Bonuses and promotions
Activate a promotion through the designated account route before making a qualifying payment. Each offer can set a minimum deposit, match percentage, maximum reward, free-spin schedule, wagering requirement, expiry, maximum bet, game contribution and withdrawal condition. The promotion card displayed in your account forms part of these Terms.
The main welcome route can contain four 100% stages up to EUR 1,000 and 300 spins each. Unless a displayed offer states otherwise, wagering can be 40x. Bonus abuse includes duplicate accounts, coordinated play, opposing bets, delayed-round strategies, excluded games, prohibited stake patterns and payment reversal after reward use. We may cancel the affected reward and review resulting transactions.
8. Games, rounds and records
Each game carries rules supplied by its studio. The result recorded by the provider and our transaction ledger determines settlement. If a session disconnects, reopen the game or contact support with the round ID, time and stake. An interrupted display does not necessarily cancel a completed provider round.
Random-number games produce independent outcomes. Live games follow the result recorded at the table. Incorrect odds, obvious pricing mistakes, duplicated credits, malfunctioning rounds or settlement errors can be voided or corrected to the result that the system record supports.
9. Prohibited conduct
Do not use false identity information, another person’s payment method, multiple accounts, automated play tools, collusion, chargeback abuse, manipulated software or documents, or a device configuration intended to defeat security controls. Do not sell, transfer or share an account. We may investigate linked devices, payments and play where evidence indicates coordinated activity.
10. Account restriction and closure
You may request closure through support. We may suspend, restrict or close an account for a Terms breach, legal duty, security concern, payment dispute, failed verification or prolonged inactivity. We will handle a remaining legitimate balance according to verification, payment and legal requirements. Fraudulent or incorrectly credited amounts do not become withdrawable merely because they appeared in the balance.
11. Responsible gambling controls
You can request deposit or play limits, a cooling-off period, marketing suppression, closure or self-exclusion. A reduction in a limit can apply promptly; an increase can require a delay and confirmation. Self-exclusion overrides promotional access. Do not create another account to bypass a protection instruction.
12. Intellectual property and site use
SafeCasino names, designs, software, text and account interfaces are protected by intellectual-property rights. You may use the site only for personal lawful play. Copying, scraping, reverse engineering, interfering with security or commercially redistributing content is prohibited.
13. Privacy and communications
Our Privacy Policy explains data collection, KYC information, payment records, cookies, retention and rights. We may send operational messages concerning security, payments, account status and changes to these Terms. Promotional choices can be changed separately.
14. Complaints and disputes
Contact support first and provide your account email, dates, amounts, game or transaction references and the resolution requested. For a formal complaint, use “Formal Complaint” in the email subject. We review account logs, provider records, payment data and previous correspondence before issuing a written response. Any external escalation follows the procedure and jurisdiction identified in the controlling legal notice.
15. Liability
Gambling involves financial risk and no result is guaranteed. We are responsible only to the extent required by applicable law and these Terms. We are not liable for losses caused by an external payment provider, telecommunications failure, player device, disclosure of login credentials or an event beyond reasonable control. Nothing in these Terms excludes liability that law does not permit us to exclude.
16. Changes, severability and governing terms
We may update these Terms for legal, security, payment or product reasons. The Last Updated date shows the current text, and a material change may be announced through the account or registered email. If one provision cannot be enforced, the remaining provisions continue. Governing law and jurisdiction follow the legal entity and licence information stated in the site footer.
17. Legal contact
Send Terms questions or formal complaints to [email protected] or write to TechSolutions Group N.V., Scharlooweg 39, Willemstad, Curaçao. Include your account email and case reference without sending a password or complete card number.